The Anti-Social Behaviour computer system allows for….

• Every screen, menu and action button is fully customisable to meet your exact needs

  • Pick lists can be set to your needs

  • Descriptors of fields and buttons can be edited

  • Help fields can be added

  • Field can be arranged in a grid - eg. For family members

  • Fields can be turned on or off, made updatable or not, mandatory or not and have restricted pick list options

  • Field buttons can be turned on - eg Date Picker, Time Picker, Upload, Select Persons or Properties to include

• Any number of Person records

  • Person contact information and details like ethnicity, disability etc., custody, family members, tenancy matters, violence

  • Address history

  • Person images can be added

  • Person contact agreement can be linked

  • Person details can be redacted to Right to Forget

• Any number of Incident records

  • Numerous customisable incident types

  • Any number of involved persons

  • Any amount of free text description

  • Any number of attached images or documents

  • A single record can count as multiple records spread over several days

• 14 types of Action records - Communication, Informal Actions, Legal Actions and Tenancy Actions

  • Phone calls, visits, interviews, liaison with agencies - all have their own visual icon

  • Special fields for ABA, CPN, Closure etc

  • Full range of Tenancy Actions

  • Actions which apply for a period of time, are shown at the top of the case (alerts section) for their period of validity

• Key Performance Indicators to determine first action time scales and repeat contact

  • Any number of KPIs can be created on data entry. Intelligently linked to the existence of a Victim or Perpetrator of known name and address

  • Each KPI is linked to an action which clears it

  • Each KPI has a target date - a calendar entry for Outlook is automatically sent to the user’s calendar

  • A special caseload helps meet KPIs like Management Review

  • Contact Reminders repeatedly add a period to the last contact.

• Correspondence based on Templates which can be written to PDF / Word and sent by EMail / to printer etc

  • Full editing facilities within Caseworks using Word-like tools to control format etc.

  • Full mail-merge facilities relating to the page from which the Correspondence was created

  • Headers and Footers mail-merged into the finished document

  • Documents creating appointments, add an alert to the case and send an outlook calendar reminder

• EMail-In (you can send emails to the cases) and EMail-Out (you can send emails out of cases)

  • Uses Office 365 totally secure encrypted email facility.

• Fully customisable reporting suite and report writer

  • Excel Lists

  • Excel Pivot Tables

  • Excel Charts

• Multiple Caseloads - includes personal calendars

• Team Leader Caseload - can monitor staff workload, cases, and user-activities

• Interfaces into and out of Caseworks. We have a very flexible and secure system for importing from other systems. Currently importing Rents Data from Gloucester, Leeds and Portsmouth. Currently exporting Case Data to Gloucester Tenancy System. Other customer interfaces include NLPG Property Data and Complaints Data

• Online Training and re-training A free service to our small and medium customers which takes the burden away from managers, and ensure consistency of knowledge.

• Genuine Partnership We commit our own resources in partnership with our customers, at no extra cost, if they have an ambitious pilot project. We currently have one such project located in Gloucestershire where dozens of new users have been trained and added to the system in a pilot initiative to spread the system to Rural Areas and fully involve the local Police forces.

New features added during 2021

• Supervisors menu now embeds the live status of subordinate staff - last login, current record etc.

• Additional options for the Grid List button which turns a Case History, or Person History into a downloadable Excel list

• A new Multi-Search facility for entering up to 30 names and addresses required by a corporate meeting, performing 8 searches on each, and allowing the output to appear as a Caseload and a downloadable Excel Sheet.

New features added during 2022

• In partnership with Portsmouth City Council, a new quick and simple screen for “just logging incidents” for use at the front desk where time is everything. The information will be sent to a Caseworker to decide whether it should be a new case / added to an existing case and whether it should be referred to Mediation or Signposted to another organisation like the Police. A real time saver!

• Yet another interface into Caseworks is planned by a London Borough Environmental Health Service. Details of HMOs and Properties in their Private Rental Scheme will be automatically transferred to Caseworks for the attention of the ASB Team. In addition, Cases currently dealt with by Environmental Health are recorded on the Northgate M3 system will be transferred and re-updated into Caseworks - providing all the data in one place with no double updating.

New features added during 2023

• Shared Caseload - another idea from our Portsmouth customer, so that when cases are referred to specialist teams, the Housing Staff continue to own them.

• Process Mapping - a new facility to allow you redesign the system for the purposes of Reporting. You can group together data from any part of the system to include in reports as if from a single location

• Multiline Reporting - to allow an entire case to be displayed in a single row of an Excel Sheet, by listing multiple records in the same cell

• Send SMS messages to customers - to acknowledge receipt, arrange appointments and send closure surveys.

• Survey Data entered online by customers is read back to the Caseworks Server, and populates a Survey Page within the Case and Survey Reports for download