We develop casework software for the public sector - but “we aren’t like other companies”
The Anti-Social Behaviour System
The Anti-Social Behaviour System in Caseworks, used by Local Authorities and Housing Associations, allows the management of complex cases which involve multiple persons, numerous incidents and require a wide range of different and sometimes complex responses.
The Public Interface facility is to provide direct access into Caseworks for the public, via SMS, Email and Web Form
It is designed for:-
Client input of Satisfaction Surveys
Client input of further Incidents
Client input of Risk Assessment
Client input of a new Case
Public Interface
Domestic Abuse System
The Domestic Abuse System in Caseworks, used by Local Authorities for Casework and MARAC management and by Voluntary agencies for counselling and representation.
Freedom of Information and Complaints System
The Freedom of Information and Complaints System is designed to record and allocate incoming queries and complaints to designated officers throughout the Authority.
Estate Management System
The Estate Management System in Caseworks is used by public sector housing bodies to log and action Estate and environmental issues and to manage Landlord procedures.
Mediation System
The Mediation System compliments the Anti-Social Behaviour system, where mediation is handled internally as a means of resolving disputes.
Tenancy Support System
The Tenancy Support System in Caseworks is designed to manage the issues presented by vulnerable tenants who might otherwise be unable to maintain their tenancy.
Caseworks Reporting System
The Caseworks Reporting systems back up the use of every module, providing a wide range of sophisticated and customisable reports in Excel.
Easy to use bespoke software to help you record your data.
We are trusted by…
A Case Management System for Anti-Social Behaviour
The ASB / Community Safety System
Suitable for Community Safety Units and Estate Management Teams
Used by small Housing Associations and large Borough Councils
Several customers have used for more than 10 years
Full range of screens available for Legal and other actions
Multiple persons in various capacities - Victim/Offender/Witness and more, can be linked to one case
A person can be linked to more than one case with a different relationship in each
Sensitive cases can be restricted to named users
Case Management for Domestic Abuse
Used by the Voluntary Sector and Local Authorities
Suitable also for the management of MARAC meetings
Long term customers with excellent reviews
See Elizabeth Parker, Andrea Beavon and Lynn Tiller’s comments below
An Estate Management System
Includes an award-winning* mobile working option - collect data when no 4G
Used by Local Authorities, Housing Associations and ASB patrol
Patrol / Estate Inspections - interface to ASB module and Works
Estate Scoring, Building Inspections and Tenancy Procedures
Tenancy Support Module also available
* Won the Good Communications award for South Lanarkshire Council
A System for Freedom of Information and Complaints Management
The throughput report
Can be used for FOI, multiple stage complaints system, ombudsman enquiries and GDPR requests
A highly customisable system which allows multiple paths and stage deadlines to be defined
It allows cases to be escalated from Complaint Stage 1, to Stage 2, Stage 3 and Ombudsman
It automatically allocates cases to staff, once the Service is identified
A free text intelligent search allows responses to previous relevant FOI enquiries to be retrieved
The system is heavily dependent on our EMail-Out facilities which permit a great deal of automation
Implemented in a District Council, repeated automatic reminders ensure near 100% compliance
See Tracey Headford’s statement about implementation below
A brand new module being written which will compliment all our other systems, and be stand alone
Will allow you to import client data, and use it to send personalised SMS/EMail
Personalised attachments which will be monitored when opened
Personalised Forms which will save client data AND photos for download back to you
To be enhanced to use WhatsApp and FB Messenger
What people are saying about our systems
Domestic Abuse Advocacy System
“The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBSolutions for us on a bespoke basis. I have to say, the care and attention to details that HUBS have given us has been second to none. We have developed an excellent working relationship with the team at HUBS, they have worked closely with us to provide the database we need.”
— Elizabeth Parker, Domestic Abuse Manager, Scottish Borders Council
Anti Social Behaviour System
“Hi all
I just wanted to say, thank you so much for all your hard work with sorting the ASB system. It is so much easier to use now and user friendly. Even a dummy like me can do it! I know it’s not been easy but it really does make such a difference. Loading ASB details now is a lot easier and isn’t as much as a chore.
Thanks for all your support 😊
This work is going to make a significant difference and again thank you for your collaboration in this.”
Domestic Abuse System
“Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to respond and make changes as our organisation growsand our needs change. We have always found HUBSolutions easy to work with and they always understand what we need, when at times we do not”
— Lynn Tiller, Community Projects Manager, Aurora New Dawn
I’d like to extend our sincere thanks to you and your team for the excellent provision of support that is quick, responsive, creative and collaborative, DAAS has an exemplar database for an IDAA service and we are very grateful that you hold the same standards as we do in providing an invaluable resource to the team to manage our caseloads.
— Andrea Beavon
VAW & Domestic Abuse Coordinator/DAAS Service Manager
Safer Communities, Scottish Borders Council
Freedom of Information System
“The implementation process of the FOI and Complaints system, went smoothly. Regular meetings ensured caseworks was implemented within timescales and HUB Solutions where on hand to assist us with any queries we had. The system is intuitive… with everything now in one database it will assist us greatly in analysing data to improve our services”
— Tracey Headford, Performance and Improvement Manager, Braintree District Council