Tracey Headford

Braintree District Council

Tracey Headford

Performance and Improvement Manager, Braintree District Council

Less work “It will also assist us in identifying common FOI’s so we can publish more information on our website and reduce the burden to respond to the ever increasing number of FOI requests received”/ Smooth Implementation “The implementation process went smoothly. Regular meetings ensured caseworks was implemented within timescales and HUB Solutions were on hand to assist us with any queries we had” Intuitive Outcome “The system is intuitive…. with everything now all in one database it will assist us greatly in analysing data to improve services”/ Intuitive Outcome “The system is intuitive…. with everything now all in one database it will assist us greatly in analysing data to improve services”/ Reliability “Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”/ Reduces duplication Improves coordination “Full details of each complaint is available in one place making it easier to monitor performance and improvements and the system will also be used to monitor MP requests ensuring that we can co-ordinate responses between services and reduce duplication”

case_file

144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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