Pam Cox

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Pam Cox

Head of Neighbourhood Services, East Durham Homes

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action. This gives a more accurate indication of workload and areas of concern. The system ensures that all 'jobs' are completed in a timely manner and workload managed and monitored successfully. A work queue is produced for each estate officer to ensure staff are reminded to follow up complaints and maintain regular contact with customers. The staff can also generate a 'service request' on site which generates emails to external agencies. This increases productivity and provides VFM as the staff do not need to return to the office to complete these tasks.

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144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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