Elizabeth Parker

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Elizabeth Parker

Domestic Abuse and Advice Services (DAAS) Manager, Safer Communities, Scottish Border Council

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.  I have to say the care and attention to detail that HUBS have given us has been second to none. I was worried about not having support at first on site as we are in Scotland but HUBS are always there either at the end of the phone or by email, they respond so quickly to any queries and have went that extra mile when our managers were asking for reports from the data that previously had not existed, HUBS delivered every time.  We have developed an excellent working relationship with the team at HUBS, they have worked closely with us to provide the database we need, the team came up to the Borders several times to train our staff and we genuinely could not get through the volume of work without Caseworks, it’s the best case management system I have ever used.

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144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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