We have built a Complaints System for Braintree District Council

Freedom of Information Software

  • deals-with-internal-staged
    Deals with Internal Staged Complaints
  • members-enquiries
    Deals with Members Enquiries
  • mp-letters
    Deals with MP Letters
  • onbudsman-complaints
    Deals with Onbudsman Complaints
  • freedom-of-information-requests
    Deals with Freedom of Information Requests (FOI)
  • monitors-performance
    Monitors performance against targets
  • automatic-acknowledgement
    Automatic acknowledgement by email
  • automatic-allocation
    Automatic allocation to one or more responsible officers
  • automatic-notifications
    Automatic notifications and reminders
  • creates-forms-and-letters-automatically
    Full document management
  • full-document-management
    Creates Forms and Letters automatically
  • record-client-contacts-with-reminders
    Record Client Contacts, with reminders
  • wide-range-of-customise
    Wide range of customisable output reports

Freedom of Information Software

We have built an Freedom of Information System (FOI) for Braintree District Council – join us and extend this exciting development!

The system allows Freedom of Information requests to be quickly recorded by direct email, by email of a PDF or from a Web Form.  The coordinator identifies the Service(s) to respond, and the work is automatically allocated to one or more of the Council’s staff

Users are automatically notified by email.

Automatic reminder emails are sent out.

A wide variety of letter templates are available to responding by letter or by email

Complaints from the refuse control system are emailed to Caseworks and loaded automatically to the system. This allows these statistics to be fully included with others.




Total number of cases



Number of Users



Number of records uploaded via the mobile



Number of Case Pages created by users

Clients & Testimonials


Contact for a no-obligation site-demo


Talk to us and we will customise your system the way you need it


Talk to us and we will customise your system the way you need it


No high-pressure selling, but lowest prices to reflect the pressure you are under

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