We have built a Complaints System for Braintree District Council

Complaints/FOI System

  • deals-with-internal-staged
    Deals with Internal Staged Complaints
  • members-enquiries
    Deals with Members Enquiries
  • mp-letters
    Deals with MP Letters
  • onbudsman-complaints
    Deals with Onbudsman Complaints
  • freedom-of-information-requests
    Deals with Freedom of Information Requests (FOI)
  • monitors-performance
    Monitors performance against targets
  • automatic-acknowledgement
    Automatic acknowledgement by email
  • automatic-allocation
    Automatic allocation to one or more responsible officers
  • automatic-notifications
    Automatic notifications and reminders
  • creates-forms-and-letters-automatically
    Full document management
  • full-document-management
    Creates Forms and Letters automatically
  • record-client-contacts-with-reminders
    Record Client Contacts, with reminders
  • wide-range-of-customise
    Wide range of customisable output reports

Complaints/FOI System

We have built an FOI and Complaints System for Braintree District Council – join us and extend this exciting development!

The system allows Freedom of Information requests to be quickly recorded, and then allocated to one or more of the Council’s staff

The allocation process is automatic, with a manual override.  Users are automatically notified by email.

Automatic reminder emails are sent out.

A wide variety of letter templates are available to responding by letter or by email

 

Complaints from the refuse control system are emailed to Caseworks and loaded automatically to the system. This allows these statistics to be fully included with others.

 

case_file

144451

Total number of cases

report_users

1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

Clients & Testimonials

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Contact for a no-obligation site-demo

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Talk to us and we will customise your system the way you need it

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Talk to us and we will customise your system the way you need it

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No high-pressure selling, but lowest prices to reflect the pressure you are under

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