User request within the Domestic Violence System delivered

Domestic Abuse System,
Domestic Violence

November 10, 2016

One of the end-user requests from Scottish Borders was for the ability to edit the system in one window, while viewing in another. Why? Some of the forms in the Domestic Violence System which they have to complete are long and complex, and require information plucked from different parts of the case. Twin screens would be a huge time saver.

However, the peculiarities of Internet Explorer made this a difficult request to meet. The phenomenon of information automatically shared between different tabs or even different windows, when they are both accessing the same URL made this a bit of a challenge. In the end, we found the workaround which separated the sessions, and set up for every user a “slave login” which was View Only, and would automatically navigate to the same case as the main login when opened.

screen2

144451

Total number of cases

1358

Number of Users

124888

Number of records uploaded via the mobile

3755635

Number of Case Pages created by users

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Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

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Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

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I have recommended that we stay with Caseworks as it is by far the best option for case management

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I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

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Housing Officer,

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