The Domestic Abuse System goes live in Sefton Council (Bootle, Liverpool)

Domestic Abuse System,
Domestic Violence,
MARAC

October 13, 2016

The Domestic Abuse System goes live in Sefton Council (Bootle, Liverpool)!

Sefton MBC – a long term user of the Caseworks ASB Module – has commissioned the Domestic Abuse Module and becomes the first customer to fully utilise both the Case Management Tools and the MARAC Coordinator tools.

Sefton Council

Several enhancements were introduced to the system to facilitate this. MARAC Cases now get their own unique reference, their own caseload and their own Case Status, independent of the Reference, Status etc. for advocacy cases. The two parts of the system co-exist and this allows Advocates to nominate their cases for MARAC, but for the MARAC Coordinator to click the button and put it on the Agenda.

Agendas, Minutes and Action Log are all created automatically for distribution to the partner organisations

All previous MARAC Cases were data loaded. In just one month of operation, Sefton staff have added almost 50 new cases and used the system to convene their first MARAC meeting with it. The Action List from MARAC is now ready to go out.

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Client contact
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Domestic Abuse System
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Uncategorized

144451

Total number of cases

1358

Number of Users

124888

Number of records uploaded via the mobile

3755635

Number of Case Pages created by users

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Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

ASB Case Management system debt recovery tools

Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.