South Lanarkshire goes live with the Caseworks Mobile
Saturday, Dec 2008 11:53 | Mobile, South Lanarkshire | Permalink
The Caseworks Mobile solution has had a successful Go-Live in South Lanarkshire.
Despite freezing weather conditions, wardens in this Scottish Local Authority have successfully uploaded 3,000 records from their "Smart Phones" to the Caseworks Notify and Respond Module in the first month of operation. Many of these records were loaded from GPS coordinates, without the need to key in an exact address, and many had one or more attached images. This has allowed information to be emailed to partner organisations on the same day as it was discovered, taking at least 24 hours off the Council's response time.
At a review meeting with Managers, the IT Department and Police Representatives Alison Moore (Anti Social Behaviour Co-ordinator) declared the project to be success, and stated that she believed it to be the first of its kind in Scotland.
Despite freezing weather conditions, wardens in this Scottish Local Authority have successfully uploaded 3,000 records from their "Smart Phones" to the Caseworks Notify and Respond Module in the first month of operation. Many of these records were loaded from GPS coordinates, without the need to key in an exact address, and many had one or more attached images. This has allowed information to be emailed to partner organisations on the same day as it was discovered, taking at least 24 hours off the Council's response time.
At a review meeting with Managers, the IT Department and Police Representatives Alison Moore (Anti Social Behaviour Co-ordinator) declared the project to be success, and stated that she believed it to be the first of its kind in Scotland.
Hynburn Homes goes live with the ASB Module
Wednesday, Oct 2008 12:11 | Estate Management, Hyndburn | Permalink
Hynburn Homes Ltd went live with the Caseworks ASB Module in October - just a month after the blitz customisation period. The ASB team quickly got several hundred existing cases online and are now moving on to enter new cases as they arise. The system receives a weekly interface file from the IBS rents system.
David Perry (Neighbourhood Housing Manager) has specified a string of enhancements to the Notify and Respond Module - renamed Estate Management Module for Hyndburn - which are being tested and customised at the time of writing. Notify and Respond, was originally developed for Scottish Authorities with large numbers of Wardens, but Leeds and Hyndburn have both seen its potential as a tool for estate management environmental monitoring.
David Perry (Neighbourhood Housing Manager) has specified a string of enhancements to the Notify and Respond Module - renamed Estate Management Module for Hyndburn - which are being tested and customised at the time of writing. Notify and Respond, was originally developed for Scottish Authorities with large numbers of Wardens, but Leeds and Hyndburn have both seen its potential as a tool for estate management environmental monitoring.
Hyndburn Homes Signs up for Caseworks
Wednesday, Jul 2008 02:51 | Permalink
Hyndburn Homes Ltd, an RSL which is part of the Contour Group, signed up for CASEWORKS. Hynburn is based in Accrington, Lancashire. It has ordered the ASB module and Notify and Respond Module, and is particularly interested in working with HUBSolutions to develop a public interface, which will form the second part of the Gateway Module.
The "blitz" technique, successfully employed in Leeds will be adopted for Hynburn. A customisation week has been set aside for mid September.
The "blitz" technique, successfully employed in Leeds will be adopted for Hynburn. A customisation week has been set aside for mid September.
First Leeds ALMO goes Live
Monday, May 2008 02:43 | Permalink
On 19th May, just six weeks after contract signing, the first Leeds ALMO went Live. This was a record breaking achievement, all the more remarkable for the complexity of this implementation, which required the training of 300 staff, the setting up of almost 200 standard letters, nearly 100 Key Performance Indicators and 10 Action Plans.
HUBSolutions would like to acknowledge the contribution of key staff at Leeds - particularly the Project Manager and Trainer - without whose commitment this would not have been possible.
HUBSolutions would like to acknowledge the contribution of key staff at Leeds - particularly the Project Manager and Trainer - without whose commitment this would not have been possible.
Leeds signs up with a deadline
Thursday, Apr 2008 02:40 | Permalink
On 10th April, the three Leeds ALMOs signed up to CASEWORKS with an ambitious deadline to implement within two months. In order to focus on the task, HUBSolutions have dedicated two weeks based in a Leeds workshop to define their new customer's requirements.
Hackney Council looks outwards
Tuesday, Apr 2008 02:28 | Permalink
Hackney Council has commissioned HUBSolutions to look at and develop options to make Caseworks available to RSLs in the area, and to offline-users. This project, is destined to herald in Phase 1 of the Gateway Module - a web portal by which Partners and eventually members of the public, can submit information to Caseworks in a secure manner.
New Offices
Saturday, Mar 2008 02:34 | Permalink
HUBSolutions moved its offices, and its registered address, to new premises near Alexandra Park on North London. The new office, at 24 Bidwell Gardens, London, N11 provide more floor space at a lower cost in an exceptionally pleasant area of the London suburbs. Proximity to the London Underground, London Terminals and Luton Airport provide excellent transport links to our customers.
Scottish User Group
Friday, Feb 2008 02:22 | Permalink
HUBSolutions held its first Scottish User Group meeting hosted by South Lanarkshire on 1st February 2008. The meeting was well attended with many representatives from Glasgow City Council, Strathclyde Police, North Ayrshire and of course, the hosts, South Lanarkshire.
The Company gave demonstrations of its mapping module and its mobile working solution. The latter has been entirely piloted by Scottish customers.
The Company gave demonstrations of its mapping module and its mobile working solution. The latter has been entirely piloted by Scottish customers.
HUBSolutions launches product newsletters
Monday, Dec 2007 01:31 | Permalink
HUBSolutions has committed itself to launch two product newsletters - one for CASEWORKS and one for REVENUES & BENEFITS.
"The Caseworker" was launched just before Christmas with a photo competition for its users. Over 2,000 copies were sent out to all registered system users.
"The Caseworker" was launched just before Christmas with a photo competition for its users. Over 2,000 copies were sent out to all registered system users.
Kier and Islington Phase 1 Completed
Friday, Nov 2007 09:18 | HUBSolutions News | Permalink
HUBSolutions completed Phase 1 of a contract with Kier plc to provide a tablet solution for surveyors working on Kier’s Islington Contract . The software allows surveyors to record all of the defects and raise necessary orders when inspecting empty properties. The system allows the user to code the requirements of each room in the property, using a Schedule of Rates, and allows the inclusion of a photograph. The data is held on the PC until it can be uploaded over the wireless network to the central database. Phase 2 – a matching desktop solution – is due in the New Year.