Greenwich goes Live and Caseworks hits 2,000,000 case pages
Friday, Aug 2011 10:01 | Formal Complaints, Projects, Greenwich, RIPA, Panel Meetings, Surveillance, Restorative Justice | Permalink
After a lengthy period of customisation, the latest Caseworks customer - London Borough of Greenwich - has gone live. Feedback from the Greenwich Project Manager immediately after go live was that "initial feedback has been very positive".Two months later at the first post live Review Meeting, users seemed to be quite ecstatic. A user who had previously shunned all technology, is reported as having said that it was making his job much easier. Sally Midlane, Unit Manager, said she was really thrilled with the supervision facility and had called all the staff round her PC to view the summary data. She also reported meeting the new Director of Housing, who had come from Leeds City Council who confirmed that in his experience at Leeds that Caseworks is a "brilliant product"
A long list of enhancements which will be of benefit to other customers has been installed. These include full provision for RIPA, Surveillance, Restorative Justice and Formal Complaints. In addition, Greenwich has made full use of lesser used functionality such as grouping cases together into Projects and organising referrals to Panel Meetings.
Already Greenwich users have added much detail to the skeletal cases which were data loaded, and this has just taken the total of all case pages in all caseworks sites across the country to over two million. Data has never been added faster than it is now, with one Case Page being added somewhere in the country during working hours every 15 seconds.
Does any other supplier publish comparable data?
HUBSolutions goes with Android
Tuesday, Jul 2011 03:16 | Android Mobile, Windows Mobile | Permalink
Following full discussion with key customers, HUBSolutions has decided to bring out the next version of its award-winning Mobile Software on the Android operating system. The move away from Microsoft has been precipitated by the decision of Microsoft to introduce Windows 7 Mobile, which is incompatible with the previous operating system, and in many ways is also incompatible with the concept of Business to Business software provision.
Peter Hall, Managing Director of HUBSolutions, stated that the transition would be an opportunity to launch new, exciting mobile applications catering for a wider range of needs and would extend the company's products to Tablets as well as Smartphones. The first applications are expected to be available by the end of this year.
Peter Hall, Managing Director of HUBSolutions, stated that the transition would be an opportunity to launch new, exciting mobile applications catering for a wider range of needs and would extend the company's products to Tablets as well as Smartphones. The first applications are expected to be available by the end of this year.
Speed trebled for hosted Caseworks sites
Monday, Dec 2010 01:08 | netbenefit, Caseworks hosting | Permalink
HUBSolutions is pleased to announce implementation of a new server and new network for our seven customers for whom we provide a hosted service.
Conversion was done smoothly and without any service down time over a weekend. The new server is more than twice as fast, the new bandwidth is an order of magnitude greater than before and several aspects of security are also greatly improved.
The need for this has been caused by several customers increasing the number of users - in two cases by 100% - and several customers also requesting new facilities - mapping etc - which will make greater demands of the system.
The upgrade has been achieved in partnership with Netbenefit (UK) Ltd (www.netbenefit.com), a local London company, with many public sector clients, and who have bent over backwards to assist HUBSolutions staff in the conversion process.
Conversion was done smoothly and without any service down time over a weekend. The new server is more than twice as fast, the new bandwidth is an order of magnitude greater than before and several aspects of security are also greatly improved.
The need for this has been caused by several customers increasing the number of users - in two cases by 100% - and several customers also requesting new facilities - mapping etc - which will make greater demands of the system.
The upgrade has been achieved in partnership with Netbenefit (UK) Ltd (www.netbenefit.com), a local London company, with many public sector clients, and who have bent over backwards to assist HUBSolutions staff in the conversion process.
Two new customers
Monday, Nov 2010 09:58 | Greenwich, Contour Housing Group | Permalink
Two new customers signed up for the Caseworks ASB Module this October.
Contour Housing Group is already halfway through the customisation process and the London Borough of Greenwich has broken through a mountain of bureaucracy to get a signed contract.
Both customers look set to make significant additions to the Caseworks specification, and also have some new parallel requirements - Colour Coding of cases - now part of the core system.
A new Tenancy Support User Group
Friday, Oct 2010 09:28 | Tenancy Support, User Groups | Permalink
HUBSolutions policy of full involvement of customers in the design and building of new modules, has resulted in the creation of another specialist User Group - for Housing Tenancy Support.
On 15/10/2010, the Tenancy Sustainment Service of East Durham Homes and the Tenancy Support Services of each of the ALMOs and the TMO in Leeds City Council met at Leeds to review the development of the new module - now nearing completion. A very constructive group meeting facilitated the exchange of ideas about the service provided, the system required and methods of working.
The Group agreed to exchange emails and keep in constant contact in the final period of development and testing.
Portsmouth Goes Live with the Domestic Abuse Module
Sunday, May 2010 08:29 | DV, Portsmouth, Domestic Abuse | Permalink
Portsmouth City Council Early Intervention Department has gone live with the new Caseworks Module for tackling Domestic Abuse.The new module allows cases to be set up with ease, using a customised wizard, then added to as work on the case progresses. A key element is the Risk Assessment page, comprising 24 risk elements and various supplementary questions, from which a score is automatically calculated and tracked throughout the history of the case. Cases are automatically coloured based upon the score providing visually appealing prioritisation of cases.
The module also allows the user to do MARAC referrals, referrals to Social Services, Community Alarms etc - all of which pull existing data from the Case and allow the user to create a printed output form at the click of a button.
Initial reaction from users has been very positive. The team has several times expressed a view that other DV Units would be interested in this programme, and they are looking forward to being the Reference Site and showing it off.
Gloucester City Homes buys Caseworks ASB Module
Tuesday, Jan 2010 02:45 | Gloucester City Homes, ASB Module | Permalink
The latest customer for the Caseworks ASB Module is Gloucester City Homes. As with the last three implementations, HUBSolutions adopted its highly successful "blitz" approach to customisation. After four days on-site liaison with the whole team, led by ASB Manager, Vickie King-Lowe, the team left users with a working test system. Everything is on target for a Go-Live date of 1st February, just six weeks after the first liaison meeting.
Gloucester will be the first site to go live with the "New Look and Feel". HUBSolutions was able to geo-code all of their addresses, in order to facilitate mapping for the implementation.
Launch of the Estate Management Module
Monday, Oct 2009 01:54 | Estate Management, Leeds, Mobile, HITEX, Hyndburn, East Durham, Nat Fed | Permalink
HUBSolutions announced the launch of its Estate Management Module.
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
South Lanarkshire and Instant Capture win one of the "Good Communications Awards"
Thursday, Jul 2009 02:28 | Instant Capture, Good Communications Awards, South Lanarkshire | Permalink
South Lanarkshire Council won the "Mobile Technology Award" at "The Good Communications Awards 2009" held at an award dinner hosted by Hugh Dennis at the Emirates Stadium on 8th July 2009. Their submission was the ASB Instant Capture system developed by HUBSolutions.
The award was received by Annette Finnen, Alison Moore and Mark Williams from South Lanarkshire Council.The Judging Panel who included Dan Cobley, Marketing Director, UK, Ireland and Benelux, Google and Phillip Webb, Chair, Government Relations Group, British Computer Society made the following comments about the submission:- "... This is real evidence of how local authorities are embracing mobile technology and putting it to great use on the streets".
The award is presented to the local authority or central government department that has implemented a mobile strategy that can demonstrate either: benefits to citizens through increased access to services, or; benefits to the organisation through increased efficiencies.
For more details, visit
http://www.communicator.gcawards.co.uk/telecoms-awards/12-awards/70-mobile-technology-award
For more photos, visit http://www.hubsolutions.co.uk/asb/blogs/caseworksblog.php
and http://www.communicator.gcawards.co.uk/image-gallery
HUBSolutions "ASB Instant Capture" gets its certificate
Thursday, Jul 2009 01:19 | Instant Capture, South Lanarkshire, Windows Mobile | Permalink
HUBSolutions has been notified by "Veritest", the organisation which carries out product testing for Microsoft(TM) that the HUBSolutions Mobile software - "ASB Instant Capture" - has passed their testing regime.
The ASB Instant Capture, was developed with South Lanarkshire Council and written by our developer, Krish Venugopal.
