Gloucester City Homes buys Caseworks ASB Module
Tuesday, Jan 2010 02:45 | Gloucester City Homes, ASB Module | Permalink
The latest customer for the Caseworks ASB Module is Gloucester City Homes. As with the last three implementations, HUBSolutions adopted its highly successful "blitz" approach to customisation. After four days on-site liaison with the whole team, led by ASB Manager, Vickie King-Lowe, the team left users with a working test system. Everything is on target for a Go-Live date of 1st February, just six weeks after the first liaison meeting.
Gloucester will be the first site to go live with the "New Look and Feel". HUBSolutions was able to geo-code all of their addresses, in order to facilitate mapping for the implementation.
Launch of the Estate Management Module
Monday, Oct 2009 01:54 | Estate Management, Leeds, Mobile, HITEX, Hyndburn, East Durham, Nat Fed | Permalink
HUBSolutions announced the launch of its Estate Management Module.
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
South Lanarkshire and Instant Capture win one of the "Good Communications Awards"
Thursday, Jul 2009 02:28 | Instant Capture, Good Communications Awards, South Lanarkshire | Permalink
South Lanarkshire Council won the "Mobile Technology Award" at "The Good Communications Awards 2009" held at an award dinner hosted by Hugh Dennis at the Emirates Stadium on 8th July 2009. Their submission was the ASB Instant Capture system developed by HUBSolutions.
The award was received by Annette Finnen, Alison Moore and Mark Williams from South Lanarkshire Council.The Judging Panel who included Dan Cobley, Marketing Director, UK, Ireland and Benelux, Google and Phillip Webb, Chair, Government Relations Group, British Computer Society made the following comments about the submission:- "... This is real evidence of how local authorities are embracing mobile technology and putting it to great use on the streets".
The award is presented to the local authority or central government department that has implemented a mobile strategy that can demonstrate either: benefits to citizens through increased access to services, or; benefits to the organisation through increased efficiencies.
For more details, visit
http://www.communicator.gcawards.co.uk/telecoms-awards/12-awards/70-mobile-technology-award
For more photos, visit http://www.hubsolutions.co.uk/asb/blogs/caseworksblog.php
and http://www.communicator.gcawards.co.uk/image-gallery
HUBSolutions "ASB Instant Capture" gets its certificate
Thursday, Jul 2009 01:19 | Instant Capture, South Lanarkshire, Windows Mobile | Permalink
HUBSolutions has been notified by "Veritest", the organisation which carries out product testing for Microsoft(TM) that the HUBSolutions Mobile software - "ASB Instant Capture" - has passed their testing regime.
The ASB Instant Capture, was developed with South Lanarkshire Council and written by our developer, Krish Venugopal.
CASEWORKS hits one million
Tuesday, May 2009 01:29 | Leeds, Records entered, South Lanarkshire, Caseworks | Permalink
On 21st May, the 21 customers of CASEWORKS achieved between them 1,000,000 Case Pages. A "case page" is a single record of detail (a person / incident / action or file note) associated with an ASB Case. HUBSolutions monitors the level of usage of customer databases, and can state that the rate at which cases and pages are being entered has never been higher. 70,000 Cases and 264,000 Actions to assist Victims, and halt Offenders have been recorded. Currently Cases are being entered at the rate of 8 per hour during working hours, and 13 new case pages are being added every 5 minutes.
Much of the recent increase in usage comes from Leeds City Council, whose 3 ALMOs and TMO has been Live for less than a year and are entering new records faster than any other site. HUBSolutions is currently working with Leeds to develop a comprehensive Estate Management module. The new facility - currently under test - will include Estate Inspections, leading directly to the issuing of Works Orders or triggering Housing Procedures.
Records are being broken in other modules too. South Lanarkshire has recently passed the 20,000 mark of ASB incidents recorded by mobile phone and uploaded to the Notify and Respond Module.
Much of the recent increase in usage comes from Leeds City Council, whose 3 ALMOs and TMO has been Live for less than a year and are entering new records faster than any other site. HUBSolutions is currently working with Leeds to develop a comprehensive Estate Management module. The new facility - currently under test - will include Estate Inspections, leading directly to the issuing of Works Orders or triggering Housing Procedures.
Records are being broken in other modules too. South Lanarkshire has recently passed the 20,000 mark of ASB incidents recorded by mobile phone and uploaded to the Notify and Respond Module.
HUBSolutions Exhibits at HITEX Glasgow
Thursday, Mar 2009 05:12 | Permalink
HUBSolutions was exhibiting its Mobile Solution at the HITEX Glasgow Exhibition on 26th March.This is the latest part of a PR campaign for the Mobile product, which has seen several press releases, a presentation at the Local Government Forum, and will shortly be featured in a double page spread in a prominent Local Government publication.
The picture opposite is of Peter Hall talking to Brian Holmes, Senior Project Manager, South Lanarkshire Council with whom the ASB Instant Capture tool has been so successfully piloted.
HUBSolutions presentation at "Public Sector Forums"
Saturday, Mar 2009 05:35 | Permalink
Peter Hall, Managing Director of HUBSolutions, gave a presentation and took part in a round table discussion at the Public Sector Forums - http://www.publicsectorforums.co.uk/ - Environmental Services conference (Cleaner, Safer, Greener: Transforming Local Environments) , on Wednesday 18th March at Birmingham City Football Club.
The main topic was a case study of the highly sucessful implementation of theMobile Working Solution for Anti Social Behaviour at South Lanarkshire.
The link for the event is:- http://www.publicsectorforums.co.uk/page.cfm?pageID=5474
The main topic was a case study of the highly sucessful implementation of theMobile Working Solution for Anti Social Behaviour at South Lanarkshire.
The link for the event is:- http://www.publicsectorforums.co.uk/page.cfm?pageID=5474
Staff from HUBSolutions were available to demonstrate the software at the event and it generated considerable interest from the delegates.
East Durham Homes buys Caseworks
Thursday, Feb 2009 02:34 | Permalink
East Durham Homes is the latest Housing Organisation to confirm an order for Caseworks.
After a demonstration in February, the ALMO agreed to purchase the ASB Module with the Mapping Module add-on. Following the success of the "blitz" approach to Customisation and Implentation, the HUBSolutions Team is planning to park itself in Durham in the middle of March for a week, with an anticipated Go Live date of 1st April.
After a demonstration in February, the ALMO agreed to purchase the ASB Module with the Mapping Module add-on. Following the success of the "blitz" approach to Customisation and Implentation, the HUBSolutions Team is planning to park itself in Durham in the middle of March for a week, with an anticipated Go Live date of 1st April.
South Lanarkshire goes live with the Caseworks Mobile
Saturday, Dec 2008 11:53 | Mobile, South Lanarkshire | Permalink
The Caseworks Mobile solution has had a successful Go-Live in South Lanarkshire.
Despite freezing weather conditions, wardens in this Scottish Local Authority have successfully uploaded 3,000 records from their "Smart Phones" to the Caseworks Notify and Respond Module in the first month of operation. Many of these records were loaded from GPS coordinates, without the need to key in an exact address, and many had one or more attached images. This has allowed information to be emailed to partner organisations on the same day as it was discovered, taking at least 24 hours off the Council's response time.
At a review meeting with Managers, the IT Department and Police Representatives Alison Moore (Anti Social Behaviour Co-ordinator) declared the project to be success, and stated that she believed it to be the first of its kind in Scotland.
Despite freezing weather conditions, wardens in this Scottish Local Authority have successfully uploaded 3,000 records from their "Smart Phones" to the Caseworks Notify and Respond Module in the first month of operation. Many of these records were loaded from GPS coordinates, without the need to key in an exact address, and many had one or more attached images. This has allowed information to be emailed to partner organisations on the same day as it was discovered, taking at least 24 hours off the Council's response time.
At a review meeting with Managers, the IT Department and Police Representatives Alison Moore (Anti Social Behaviour Co-ordinator) declared the project to be success, and stated that she believed it to be the first of its kind in Scotland.
Hynburn Homes goes live with the ASB Module
Wednesday, Oct 2008 12:11 | Estate Management, Hyndburn | Permalink
Hynburn Homes Ltd went live with the Caseworks ASB Module in October - just a month after the blitz customisation period. The ASB team quickly got several hundred existing cases online and are now moving on to enter new cases as they arise. The system receives a weekly interface file from the IBS rents system.
David Perry (Neighbourhood Housing Manager) has specified a string of enhancements to the Notify and Respond Module - renamed Estate Management Module for Hyndburn - which are being tested and customised at the time of writing. Notify and Respond, was originally developed for Scottish Authorities with large numbers of Wardens, but Leeds and Hyndburn have both seen its potential as a tool for estate management environmental monitoring.
David Perry (Neighbourhood Housing Manager) has specified a string of enhancements to the Notify and Respond Module - renamed Estate Management Module for Hyndburn - which are being tested and customised at the time of writing. Notify and Respond, was originally developed for Scottish Authorities with large numbers of Wardens, but Leeds and Hyndburn have both seen its potential as a tool for estate management environmental monitoring.