New Facility for the Anti-Social Behaviour System for Trafford

Anti Social Behaviour

October 11, 2019

Following a highly productive review meeting on 12th August with our latest customer – Trafford Council’s Community Safety Team – HUBSolutions undertook to provide a quick entry facility for two types of case which did not need the full detail entered. The case types in question were “Alley Gate” cases and “Advice Only” cases.

Both were delivered within 6 weeks, and users have been avidly using the new additions to our Case Management Software.

We discussed the meeting on the way back from Manchester, and also did a time-test on the new facility to see if under one minute could be achieved.

We found a new Anti-Social Behaviour case could be entered in less than a minute, so our main objective was achieved.

Enjoy the attached videos to this post. Visit our Anti-Social Behavior System / Community Safety System page

Did you know that HUBSolutions customises its products to meet the exact needs of your team? Our service to Trafford is just one example of the customisation of the ASB Casework System. Each new customer has added new facilities during customisation, and in doing so, has enriched the system. Trafford has also added an additional facility to the “ASB Project” page, allowing any number of involved agency contact details to be included. Trafford has also defined a complex Case Summary Report.

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Uncategorized

144451

Total number of cases

1358

Number of Users

124888

Number of records uploaded via the mobile

3755635

Number of Case Pages created by users

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Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

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Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.