GDPR Right to Forget for the Caseworks Case Management System

Anti Social Behaviour

October 01, 2019

A new icon has appeared on the latest version of Caseworks

It is our latest version of an important aspect of the GDPR legislation
Previously, our “Right to Forget” facility for Caseworks GDPR was to supplement our Archive option, with a Deletion option

GDPR Right to Forget

The problem with outright deletion of a record, is

It leaves an incomplete ASB case
The inclusion of that person’s data for anonymous statistics is lost
Potentially the Person who wants to be forgotten has their details included in other records – eg. The Incident Record.

n conjunction with Scottish Borders Domestic Abuse Service who have already encountered this requirement in their Caseworks Domestic Abuse System , we have come up with a neat alternative. We have introduced a “Redaction” system option.

The user clicks the button, records the reason for this action and on Process, GDPR redaction occurs

GDPR Right to Forget for the Caseworks

The main record redacted

Right to Forget for the Caseworks Case Management System

The history line in the same case redacted, with reason

GDPR Right to Forget for the Caseworks

This facility is available for all of our modules, and has currently been introduced onto our Anti Social Behaviour System for Trafford Council ASB Team and onto our Domestic Abuse System for Scottish Borders Council . We are looking to introduce it onto all of our systems without the need for a full upgrade.

We are currently developing a “bulk redaction facility” so that cases which are time-expired can be redacted, but retained for statistics. This will satisfy another requirement of the GDPR regulations, which is to retain personal data for only as long as this can be justified.

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Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

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Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.