GDPR Right to Forget for the Caseworks Case Management System

GDPR Right to Forget for the Caseworks Case Management System

October 01, 2019

A new icon has appeared on the latest version of Caseworks

Right to Forget for the Caseworks

 

 

 

It is our latest version of an important aspect of the GDPR legislation
Previously, our “Right to Forget” facility for Caseworks GDPR was to supplement our Archive option, with a Deletion option

GDPR Right to Forget

 

 

 

 

 

The problem with outright deletion of a record, is

  1. It leaves an incomplete ASB case
  2. The inclusion of that person’s data for anonymous statistics is lost
  3. Potentially the Person who wants to be forgotten has their details included in other records – eg. The Incident Record.

n conjunction with  Scottish Borders Domestic Abuse Service  who have already encountered this requirement in their Caseworks Domestic Abuse System  , we have come up with a neat alternative. We have introduced a “Redaction” system option.

The user clicks the button, records the reason for this action and on Process, GDPR redaction occurs

GDPR Right to Forget for the Caseworks

 

 

 

 

The main record redacted

Right to Forget for the Caseworks Case Management System

 

 

 

The history line in the same case redacted, with reason

GDPR Right to Forget for the Caseworks

 

 

 

This facility is available for all of our modules, and has currently been introduced onto our  Anti Social Behaviour System  for  Trafford Council ASB Team   and onto our Domestic Abuse System  for  Scottish Borders Council . We are looking to introduce it onto all of our systems without the need for a full upgrade.

We are currently developing a “bulk redaction facility” so that cases which are time-expired can be redacted, but retained for statistics.  This will satisfy another requirement of the GDPR regulations, which is to retain personal data for only as long as this can be justified.

 

case_file

144451

Total number of cases

report_users

1358

Number of Users

record_update

124888

Number of records uploaded via the mobile

upload_doc

3755635

Number of Case Pages created by users

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