FOI System (freedom of information system of Caseworks) goes on tour in Scotland

FOI System (freedom of information system of Caseworks) goes on tour in Scotland

October 07, 2019

Freedom of Information System written by HUBSolutions will be exhibited in Edinburgh at the FOI Annual Conference on November 26th – Be there!!

The FOI Conference Agenda

The event will take place at:

COSLA Conference Centre
19 Haymarket Yards
Edinburgh
EH12 5BH

Be there to meet us and see our much acclaimed FOI product!

Braintree District Council

Braintree Council

Feedback from our customer in Braintree, Essex –

Tracey Headford, Performance and Improvement Manager

Responsibility for the Council’s response to Freedom of Information

Smooth Implementation

“The implementation process went smoothly. Regular meetings ensured caseworks was implemented within timescales and HUB Solutions were on hand to assist us with any queries we had”

Intuitive Outcome

“The system is intuitive…. with everything now all in one database it will assist us greatly in analysing data to improve services”

Reliability

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Reduces duplication,  Improves coordination

“Full details of each complaint is available in one place making it easier to monitor performance and improvements and the system will also be used to monitor MP requests ensuring that we can co-ordinate responses between services and reduce duplication”

The system boasts

http://www.hubsolutions.co.uk/software/complaints-system/

 

A fully customisable processes

Able to match your procedures

Staff time savers, to be sure the work is done

Validation, to be sure the work is done properly

 

Dynamic and flexible work allocation

Automated allocation with manual override

Automated emails to warn staff

Automated emails to remind staff

 

Keep staff on top of their cases

Can monitoring staff see the wood for the trees?

We offer traffic light coded case lists

And frequent email reminders

 

Keep staff excited and motivated

Win them over with time savers

Generate enthusiasm with stunning reports

 

case_file

144451

Total number of cases

report_users

1358

Number of Users

record_update

124888

Number of records uploaded via the mobile

upload_doc

3755635

Number of Case Pages created by users

Clients & Testimonials

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Contact for a no-obligation site-demo

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Talk to us and we will customise your system the way you need it

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Talk to us and we will customise your system the way you need it

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No high-pressure selling, but lowest prices to reflect the pressure you are under

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