FOI System (freedom of information system of Caseworks) goes on tour in Scotland
October 07, 2019
Freedom of Information System written by HUBSolutions will be exhibited in Edinburgh at the FOI Annual Conference on November 26th – Be there!!
The event will take place at:
Be there to meet us and see our much acclaimed FOI product!
Braintree Council
Feedback from our customer in Braintree, Essex –
Tracey Headford, Performance and Improvement Manager
Responsibility for the Council’s response to Freedom of Information
| Smooth Implementation
“The implementation process went smoothly. Regular meetings ensured caseworks was implemented within timescales and HUB Solutions were on hand to assist us with any queries we had” |
| Intuitive Outcome
“The system is intuitive…. with everything now all in one database it will assist us greatly in analysing data to improve services” |
| Reliability
“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have” |
| Reduces duplication, Improves coordination
“Full details of each complaint is available in one place making it easier to monitor performance and improvements and the system will also be used to monitor MP requests ensuring that we can co-ordinate responses between services and reduce duplication” |
The system boasts
http://www.hubsolutions.co.uk/software/complaints-system/
A fully customisable processes
Able to match your procedures
Staff time savers, to be sure the work is done
Validation, to be sure the work is done properly
Dynamic and flexible work allocation
Automated allocation with manual override
Automated emails to warn staff
Automated emails to remind staff
Keep staff on top of their cases
Can monitoring staff see the wood for the trees?
We offer traffic light coded case lists
And frequent email reminders
Keep staff excited and motivated
Win them over with time savers
Generate enthusiasm with stunning reports
Recent News
- Portsmouth City Council get an ASB upgrade!
- New Facility for the Anti-Social Behaviour System for Trafford
- FOI System (freedom of information system of Caseworks) goes on tour in Scotland
- GDPR: HUBSolutions Privacy Statement
- Modifications to Caseworks to comply with General Data Protection Regulation (GDPR)
News Categories
- Anti Social Behaviour
- ASB Crime and Policing Act 2014
- Child Protection
- Client contact
- Community Safety
- Complaints
- Councillor Letter monitoring
- Customer care
- Debt Collection
- Domestic Abuse System
- Domestic Violence
- Estate Management
- Fire safety checks
- Freedom of Information Monitoring
- General Data Protection Regulation
- Hosting
- House in Multiple Occupation
- HUBSolutions
- Income maximisation
- Internet Explorer 10
- LGO Complaints monitoring
- MARAC
- Mobile Working
- MP Letter monitoring
- Offender Management
- Ombudsman
- Police
- Risk Assessments
- Safeguarding
- SLCNG
- Tenancy Fraud System
- Tenancy Procedures
- Tenancy Support
- Training
- Uncategorized
144451
Total number of cases
1358
Number of Users
124888
Number of records uploaded via the mobile
3755635
Number of Case Pages created by users
Clients & Testimonials
James Meadows,
ASB Specialist Officer,
Royal Borough of Greenwich
Pam Cox,
Head of Neighbourhood Services,
East Durham Homes
David Perry,
Housing Manager,
Hyndburn Homes
Julie Le Bihan,
Domestic Violence Administrator,
City of Westminster
Muneem Mazumder,
Housing Officer,
Croydon Landlord Services
Sharon Murphy,
ASB Enforcement Manager,
Croydon Community Safety
Alison Crisp,
Service Development Project Manager,
Croydon Landlord Services
Contact for a no-obligation site-demo
Talk to us and we will customise your system the way you need it
Talk to us and we will customise your system the way you need it
No high-pressure selling, but lowest prices to reflect the pressure you are under
