Durham City Homes Caseworks Tenancy Support System heading for a record

Durham City Homes Caseworks Tenancy Support System heading for a record

September 12, 2014

Durham City Homes Caseworks Tenancy Support System heading for a record!

HUBSolutions 
is planning to include an Income Maximisation System as part of its EU Horizon 2020 bid.  The company therefore turned to its expert-customer – Anita Lowther, Tenancy Sustainment Team Leader, Durham City Homes – for advice.

We reviewed the progress this year to date. Last year was a good year for Durham City Tenants helped by Anita’s team with an amazing £391,000 of enhanced personal income as a result of the Team’s efforts.  This year looks to be a record, however, with £291,000 already achieved, the extrapolated end of year figure will be an amazing £700,000.

What were the largest gains?

PIP   Daily Living Component     £78K
Severe Disability Premium £45K
Discretionary Housing Payment awarded £40K

Our congratulations to the Team at Durham City Council

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144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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