Domestic Abuse System: New Housing Version being commissioned for Cheltenham

• Domestic Abuse System,
• Domestic Violence

February 26, 2018

The Domestic Abuse Module is a long established module in Caseworks, which has, to date been used by Domestic Abuse Units in the statutory and voluntary sector. However, the Domestic Abuse System intended for Client Support Units, has not been an ideal solution for Housing Providers who have different needs.

Cheltenham Homes – a long standing customer of the Caseworks Anti-Social Behaviour Module – has commissioned HUBSolutions to re-customise this module, and further enhance it for their purposes. Their main requirements were:-
1. Quick and easy Data Entry – linked to their Rent Account
2. An easy way to record contact with Clients, Perpetrators and Agencies
3. Automatic production of complex referral forms for their partners

The work has taken three months (including user testing) and the product is now ready to go Live. It will be installed during March 2018. Clare Eccles – Safer Estate Manager – and her team have completed testing and report they “have been through the Domestic Abuse Module and we are happy with the changes that have been made”

Included in these changes to the Domestic Abuse System are
– A new Case Audit facility which generates reminders and a caseload
– A new Perpetrator Contact screen, distinctly different to the normal Client Contract screen
– A MARAC Research screen
– A new Referral Out option to “Sanctuary”
– Several new Correspondence Templates which deal with all of the “Referral Out” requirements
– An enhancement to colour code the Risk Assessment record within the case