Complaints Management System – at Braintree

Complaints Management System – at Braintree

October 12, 2016

Braintree District Council have announced that HUBSolutions was the preferred supplier for their new Complaints System, following a process of competitive tender.

The system will be customised to allow for the following:-

  • Freedom of Information Requests (FOI)
  • Environmental Information Regulation Requests (EIR)
  • Requests under the Data Protection Act (DPA)
  • Complaints (including LGO complaints)
  • MP Letters

The deadline for Go-Live is March 2016.

The new system will be hosted by HUBSolutions and link to the Braintree Council web site, both to collect the details of complaints entered and to display a summary of the performance in responding to Complaints.

The first project meeting has taken place

braintree

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144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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