100% customer service - ASB, DV and Mediation Systems

100% customer service – ASB, DV and Mediation Systems

October 31, 2019

100% customer service in maintaining ASB, DV and Mediation Systems

August to October Customer Satisfaction figures were another 100% satisfied outcome as measured by our independent Issue Log system – Freshdesk

Customers who responded included the Portsmouth Anti Social Behaviour Team, who just received a major upgrade of their Anti-Social Behaviour Module ASB Software , the Dudley ASB Team who received a new report, the Scottish Borders Domestic Abuse Team who received a new facility to allow their 91-day review to be recorded and reminded on their DV Module, Aurora New Dawn – our only registered charity- who had a need to restrict a Domestic Abuse Case to a small number of users, Trafford Community Safety Team who requested and received two new forms for their system, Sefton Domestic Abuse Team who had the same need as Aurora to restrict case access and South Lanarkshire Council, which has the Anti-Social Behaviour System, the Mobile Recording System and the Mediation System and added to their satisfaction score “Resolved fast and efficiently, thanks”

How do we work to achieve this result when maintaining the ASB, DV and Mediation Systems?

We have a web based Issue Log provided by Freshdesk
We provide an email account for Users to merely email their problem to Freshdesk
We distribute the incoming work between members of the team
We liaise with each other via Remote Desktop when not in the office
We monitor the results every three months
We have an internal database which provides valuable scripts for upgrades and re-customisations at the click of a button
We have an internal resource manual which covers the most common problems and solutions
We Liaise with our customers regularly visiting them in their own offices
We are flexible and carry out re-customisations and minor enhancements at no additional cost
We regularly undertake mini-upgrades to speed up the development cycle

100% customer service

News Categories

Anti Social Behaviour
ASB Crime and Policing Act 2014
Child Protection
Client contact
Community Safety
Complaints
Councillor Letter monitoring
Customer care
Debt Collection
Domestic Abuse System
Domestic Violence
Estate Management
Fire safety checks
Freedom of Information Monitoring
General Data Protection Regulation
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House in Multiple Occupation
HUBSolutions
Income maximisation
Internet Explorer 10
LGO Complaints monitoring
MARAC
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Offender Management
Ombudsman
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Safeguarding
SLCNG
Tenancy Fraud System
Tenancy Procedures
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Uncategorized

144451

Total number of cases

1358

Number of Users

124888

Number of records uploaded via the mobile

3755635

Number of Case Pages created by users

Case Studies

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Troubled families sorted in Enfield

ASB Crime and Policing Act 2014

Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

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Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.