100% customer service – ASB, DV and Mediation Systems
October 31, 2019
100% customer service in maintaining ASB, DV and Mediation Systems
August to October Customer Satisfaction figures were another 100% satisfied outcome as measured by our independent Issue Log system – Freshdesk
Customers who responded included the Portsmouth Anti Social Behaviour Team, who just received a major upgrade of their Anti-Social Behaviour Module ASB Software , the Dudley ASB Team who received a new report, the Scottish Borders Domestic Abuse Team who received a new facility to allow their 91-day review to be recorded and reminded on their DV Module, Aurora New Dawn – our only registered charity- who had a need to restrict a Domestic Abuse Case to a small number of users, Trafford Community Safety Team who requested and received two new forms for their system, Sefton Domestic Abuse Team who had the same need as Aurora to restrict case access and South Lanarkshire Council, which has the Anti-Social Behaviour System, the Mobile Recording System and the Mediation System and added to their satisfaction score “Resolved fast and efficiently, thanks”
How do we work to achieve this result when maintaining the ASB, DV and Mediation Systems?
- We have a web based Issue Log provided by Freshdesk
- We provide an email account for Users to merely email their problem to Freshdesk
- We distribute the incoming work between members of the team
- We liaise with each other via Remote Desktop when not in the office
- We monitor the results every three months
- We have an internal database which provides valuable scripts for upgrades and re-customisations at the click of a button
- We have an internal resource manual which covers the most common problems and solutions
- We Liaise with our customers regularly visiting them in their own offices
- We are flexible and carry out re-customisations and minor enhancements at no additional cost
- We regularly undertake mini-upgrades to speed up the development cycle
Recent News
- Live from Holyrood: Freedom of Information 2019 Conference
- 100% customer service - ASB, DV and Mediation Systems
- GDPR Right to Forget for the Caseworks Case Management System
- Portsmouth City Council get an ASB upgrade!
- New Facility for the Anti-Social Behaviour System for Trafford
News Categories
- Anti Social Behaviour
- ASB Crime and Policing Act 2014
- Child Protection
- Client contact
- Community Safety
- Complaints
- Councillor Letter monitoring
- Customer care
- Debt Collection
- Domestic Abuse System
- Domestic Violence
- Estate Management
- Fire safety checks
- Freedom of Information Monitoring
- General Data Protection Regulation
- Hosting
- House in Multiple Occupation
- HUBSolutions
- Income maximisation
- Internet Explorer 10
- LGO Complaints monitoring
- MARAC
- Mobile Working
- MP Letter monitoring
- Offender Management
- Ombudsman
- Police
- Risk Assessments
- Safeguarding
- SLCNG
- Tenancy Fraud System
- Tenancy Procedures
- Tenancy Support
- Training
- Uncategorized

144451
Total number of cases

1358
Number of Users

124888
Number of records uploaded via the mobile

3755635
Number of Case Pages created by users
Clients & Testimonials





















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Talk to us and we will customise your system the way you need it

Talk to us and we will customise your system the way you need it

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