Complaints Management System – at Braintree

Complaints Management System – at Braintree

October 12, 2016

Braintree District Council have announced that HUBSolutions was the preferred supplier for their new Complaints System, following a process of competitive tender. The new system will be hosted by HUBSolutions and link to the Braintree Council web site, both to collect the details of complaints entered and to display a summary of the performance in responding to Complaints.


Complaints and Enquiries system goes live and gets exhibited

October 19, 2016

CW MenuThe newest Caseworks Module went live at Braintree District Council on time (1st April) and on budget. By June there were already over 150 cases and half of these have been progressed to completion. Only one missed its target – and only by a single day. The project created no extra costs but the system had plenty of extra features.


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144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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