Complaints Archives - HUBSolutions

Complaints and Enquiries system goes live and gets exhibited

Complaints,
Freedom of Information Monitoring,
Ombudsman

October 19, 2016

CW MenuThe newest Caseworks Module went live at Braintree District Council on time (1st April) and on budget. By June there were already over 150 cases and half of these have been progressed to completion. Only one missed its target – and only by a single day. The project created no extra costs but the system had plenty of extra features.

News Categories

Anti Social Behaviour
ASB Crime and Policing Act 2014
Child Protection
Client contact
Community Safety
Complaints
Councillor Letter monitoring
Customer care
Debt Collection
Domestic Abuse System
Domestic Violence
Estate Management
Fire safety checks
Freedom of Information Monitoring
General Data Protection Regulation
- GDPR
- Privacy Statement
Hosting
House in Multiple Occupation
HUBSolutions
Income maximisation
Internet Explorer 10
LGO Complaints monitoring
MARAC
Mobile Working
MP Letter monitoring
Offender Management
Ombudsman
Police
Risk Assessments
Safeguarding
SLCNG
Tenancy Fraud System
Tenancy Procedures
Tenancy Support
Training
Uncategorized

144451

Total number of cases

1358

Number of Users

124888

Number of records uploaded via the mobile

3755635

Number of Case Pages created by users

Case Studies

READ All

Freedom of Information and Complaints Module in Braintree

Troubled families sorted in Enfield

ASB Crime and Policing Act 2014

Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

ASB Case Management system debt recovery tools

Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.