An online Issue Log, allows customers to record and monitor, issues raised about any of our systems.
New Phone Numbers
A new re-directable telephone system, built on the latest Voice Over IP technology, will allow us to field your calls to officers in various locations.
Call the new number: 020 7993 2615 or 0141 404 6594 if you're one of our Scottish customers. Alternatively click here and we'll call you back!
Free CallBack
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Tel. 020 7993 2615
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Portsmouth Goes Live with the Domestic Abuse Module
Portsmouth City Council Early Intervention Department has gone live with the new Caseworks Module for tackling Domestic Abuse.The new module allows cases to be set up with ease, using a customised wizard, then added to as work on the case progresses. A key element is the Risk Assessment page, comprising 24 risk elements and various supplementary questions, from which a score is automatically calculated and tracked throughout the history of the case. Cases are automatically coloured based upon the score providing visually appealing prioritisation of cases.
The module also allows the user to do MARAC referrals, referrals to Social Services, Community Alarms etc - all of which pull existing data from the Case and allow the user to create a printed output form at the click of a button.
Initial reaction from users has been very positive. The team has several times expressed a view that other DV Units would be interested in this programme, and they are looking forward to being the Reference Site and showing it off.
Gloucester City Homes buys Caseworks ASB Module
Launch of the Estate Management Module
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
