New Issue Log
An online Issue Log, allows customers to record and monitor, issues raised about any of our systems.
New Phone Numbers
A new re-directable telephone system, built on the latest Voice Over IP technology, will allow us to field your calls to officers in various locations.
Call the new number: 020 7993 2615 or 0141 404 6594 if you're one of our Scottish customers. Alternatively click here and we'll call you back!
An online Issue Log, allows customers to record and monitor, issues raised about any of our systems.
New Phone Numbers
A new re-directable telephone system, built on the latest Voice Over IP technology, will allow us to field your calls to officers in various locations.
Call the new number: 020 7993 2615 or 0141 404 6594 if you're one of our Scottish customers. Alternatively click here and we'll call you back!
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Latest Company News
HUBS Interactive Timeline
South Lanarkshire goes live with the Caseworks Mobile
Saturday, Dec 2008 11:53 | Mobile, South Lanarkshire | Permalink
The Caseworks Mobile solution has had a successful Go-Live in South Lanarkshire.
Despite freezing weather conditions, wardens in this Scottish Local Authority have successfully uploaded 3,000 records from their "Smart Phones" to the Caseworks Notify and Respond Module in the first month of operation. Many of these records were loaded from GPS coordinates, without the need to key in an exact address, and many had one or more attached images. This has allowed information to be emailed to partner organisations on the same day as it was discovered, taking at least 24 hours off the Council's response time.
At a review meeting with Managers, the IT Department and Police Representatives Alison Moore (Anti Social Behaviour Co-ordinator) declared the project to be success, and stated that she believed it to be the first of its kind in Scotland.
Despite freezing weather conditions, wardens in this Scottish Local Authority have successfully uploaded 3,000 records from their "Smart Phones" to the Caseworks Notify and Respond Module in the first month of operation. Many of these records were loaded from GPS coordinates, without the need to key in an exact address, and many had one or more attached images. This has allowed information to be emailed to partner organisations on the same day as it was discovered, taking at least 24 hours off the Council's response time.
At a review meeting with Managers, the IT Department and Police Representatives Alison Moore (Anti Social Behaviour Co-ordinator) declared the project to be success, and stated that she believed it to be the first of its kind in Scotland.
Hynburn Homes goes live with the ASB Module
Wednesday, Oct 2008 12:11 | Estate Management, Hyndburn | Permalink
Hynburn Homes Ltd went live with the Caseworks ASB Module in October - just a month after the blitz customisation period. The ASB team quickly got several hundred existing cases online and are now moving on to enter new cases as they arise. The system receives a weekly interface file from the IBS rents system.
David Perry (Neighbourhood Housing Manager) has specified a string of enhancements to the Notify and Respond Module - renamed Estate Management Module for Hyndburn - which are being tested and customised at the time of writing. Notify and Respond, was originally developed for Scottish Authorities with large numbers of Wardens, but Leeds and Hyndburn have both seen its potential as a tool for estate management environmental monitoring.
David Perry (Neighbourhood Housing Manager) has specified a string of enhancements to the Notify and Respond Module - renamed Estate Management Module for Hyndburn - which are being tested and customised at the time of writing. Notify and Respond, was originally developed for Scottish Authorities with large numbers of Wardens, but Leeds and Hyndburn have both seen its potential as a tool for estate management environmental monitoring.
Hyndburn Homes Signs up for Caseworks
Wednesday, Jul 2008 02:51 | Permalink
Hyndburn Homes Ltd, an RSL which is part of the Contour Group, signed up for CASEWORKS. Hynburn is based in Accrington, Lancashire. It has ordered the ASB module and Notify and Respond Module, and is particularly interested in working with HUBSolutions to develop a public interface, which will form the second part of the Gateway Module.
The "blitz" technique, successfully employed in Leeds will be adopted for Hynburn. A customisation week has been set aside for mid September.
The "blitz" technique, successfully employed in Leeds will be adopted for Hynburn. A customisation week has been set aside for mid September.