New Issue Log
An online Issue Log, allows customers to record and monitor, issues raised about any of our systems.
New Phone Numbers
A new re-directable telephone system, built on the latest Voice Over IP technology, will allow us to field your calls to officers in various locations.
Call the new number: 020 7993 2615 or 0141 404 6594 if you're one of our Scottish customers. Alternatively click here and we'll call you back!
An online Issue Log, allows customers to record and monitor, issues raised about any of our systems.
New Phone Numbers
A new re-directable telephone system, built on the latest Voice Over IP technology, will allow us to field your calls to officers in various locations.
Call the new number: 020 7993 2615 or 0141 404 6594 if you're one of our Scottish customers. Alternatively click here and we'll call you back!
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Latest Company News
HUBS Interactive Timeline
Gloucester City Homes buys Caseworks ASB Module
Tuesday, Jan 2010 02:45 | Gloucester City Homes, ASB Module | Permalink
The latest customer for the Caseworks ASB Module is Gloucester City Homes. As with the last three implementations, HUBSolutions adopted its highly successful "blitz" approach to customisation. After four days on-site liaison with the whole team, led by ASB Manager, Vickie King-Lowe, the team left users with a working test system. Everything is on target for a Go-Live date of 1st February, just six weeks after the first liaison meeting.
Gloucester will be the first site to go live with the "New Look and Feel". HUBSolutions was able to geo-code all of their addresses, in order to facilitate mapping for the implementation.
Launch of the Estate Management Module
Monday, Oct 2009 01:54 | Estate Management, Leeds, Mobile, HITEX, Hyndburn, East Durham, Nat Fed | Permalink
HUBSolutions announced the launch of its Estate Management Module.
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
The Module is part of its Anti-Social Behavour Caseworks System, but is entirely separate from the ASB Module, with its own User Community, its own screens and functionality. The Module has evolved from the highly successful "Notify & Respond Module" piloted by South Lanarkshire and Glasgow Councils, where it is used to record Environmental problems and links with the Award Winning Mobile Working solution.
The Estate Management Module includes Estate Inspections, Estate Scoring, Tenancy Procedures, Tenancy Checks and Tenancy Audit and now, Fire Safety Checks. The Module has been developed in conjunction with housing customers, Hyndburn Homes, Leeds ALMOs and East Durham Homes all of whom have it operational. Hyndburn, who started the development now have a year's worth of data and are seeing real benefits. East Durham have been using it successfully to schedule all their Tenancy Audit visits since April 2009. Leeds completed a massive roll-out to hundreds of users in the three ALMOs over the summer period.
The first Estate Management User Group is to be hosted in Hyndburn in mid November, to look at possible future enhancements.
The Module is being launched at the HITEX Exhibition as Aston Villa on 20th October and at the National Federation of Housing Associations Conference on 17th and 18th November. For information, email sales@hubsolutions.co.uk
South Lanarkshire and Instant Capture win one of the "Good Communications Awards"
Thursday, Jul 2009 02:28 | Instant Capture, Good Communications Awards, South Lanarkshire | Permalink
South Lanarkshire Council won the "Mobile Technology Award" at "The Good Communications Awards 2009" held at an award dinner hosted by Hugh Dennis at the Emirates Stadium on 8th July 2009. Their submission was the ASB Instant Capture system developed by HUBSolutions.
The award was received by Annette Finnen, Alison Moore and Mark Williams from South Lanarkshire Council.The Judging Panel who included Dan Cobley, Marketing Director, UK, Ireland and Benelux, Google and Phillip Webb, Chair, Government Relations Group, British Computer Society made the following comments about the submission:- "... This is real evidence of how local authorities are embracing mobile technology and putting it to great use on the streets".
The award is presented to the local authority or central government department that has implemented a mobile strategy that can demonstrate either: benefits to citizens through increased access to services, or; benefits to the organisation through increased efficiencies.
For more details, visit
http://www.communicator.gcawards.co.uk/telecoms-awards/12-awards/70-mobile-technology-award
For more photos, visit http://www.hubsolutions.co.uk/asb/blogs/caseworksblog.php
and http://www.communicator.gcawards.co.uk/image-gallery
