Troubled families sorted in Enfield

Troubled families sorted in Enfield

September 26, 2014

It seems everyone has the same problem.  The Troubled Families initiative requires information from ASB which is generally known, but not recorded in Caseworks. Without this information the Troubled Families Unit has to trawl through a lot of data for very few “hits”.

The information is:-

1. Are there persons under 18 in the family

2. Are there school attendance issues

3. Is the family claiming Benefits

4. Are other agencies involved

Then, in order to be able to claim Government money, they just need to know whether the ASB has substantially reduced or stopped.

In return the ASB Unit would like to know if the Person is in the Programme and who the responsible officer is.

Working with Kate Kelly, Change & Challenge Team Manager from Enfield  ( ) we may have cracked it.

A tailored Excel List for each caseworker allowed them to quickly update the information required as a desktop exercise. This has resulted in 125 families identified where ASB has stopped in the last year.  Information which is gold dust to the “change and challenge” team.

The Caseworks system has been enhanced with a new popup at the top of the Case History, asking Users to enter the same details on an on-going basis

Troubled Families collection page

user input of Troubled Families information



Total number of cases



Number of Users



Number of records uploaded via the mobile



Number of Case Pages created by users

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