Troubled Families Initiative - Enfield Caseworks enhancement

Troubled families sorted in Enfield

Anti Social Behaviour Module,
Troubled families

September 26, 2014

It seems everyone has the same problem. The Troubled Families initiative requires information from ASB which is generally known, but not recorded in Caseworks. Without this information the Troubled Families Unit has to trawl through a lot of data for very few “hits”.

The information is:-

1. Are there persons under 18 in the family

2. Are there school attendance issues

3. Is the family claiming Benefits

4. Are other agencies involved

Then, in order to be able to claim Government money, they just need to know whether the ASB has substantially reduced or stopped.

In return the ASB Unit would like to know if the Person is in the Programme and who the responsible officer is.

Working with Kate Kelly, Change & Challenge Team Manager from Enfield ( kate.kelly@enfield.gov.uk ) we may have cracked it.

A tailored Excel List for each caseworker allowed them to quickly update the information required as a desktop exercise. This has resulted in 125 families identified where ASB has stopped in the last year. Information which is gold dust to the “change and challenge” team.

The Caseworks system has been enhanced with a new popup at the top of the Case History, asking Users to enter the same details on an on-going basis

Troubled Families collection page

user input of Troubled Families information

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Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

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Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.