Domestic Abuse Module for Westminster City Council

Domestic Violence Module

August 30, 2012

Domestic Abuse Module for Westminster City Council!!

Westminster City Council Offices
Westminster City Council advertised a contract to build a system to computerise its MARAC at the beginning of 2011. The contract started on 1/4/2011. Even though there was a lot of development work and the requirements were specified, only by the provision of Policy and Procedures, and there was existing data to be uploaded, HUBSolutions had the system implemented by August 2012.

In the first 12 months since implementing Caseworks 18 MARAC Meetings, to which over 260 Referrals have been made, setup and recorded using the new system. These Cases have been carefully considered by the Panel and over 1,400 actions have been agreed, given a deadline and assigned to agencies staff.

Domestic Abuse is often a matter of life and death, and Westminster Council needed to be sure that no case can be overlooked and no agreed action can go unmonitored.

The Key Benefits of the system are:-

Forces a higher quality of data to be provided by agencies
Eliminates the work of data entry of case details
Creates a Risk Assessment in database – conforming to the CAADA model
Allows referral of a Case to one or more MARAC meetings
Allows automatic creation of the MARAC Agenda
Allows recording of MARAC decisions and email out to Members
Allows automatic creation of the MARAC Minutes
Allows automatic creation of the MARAC Action List
Maintains a full, searchable, printable history for each case
Provides statistics on Cases, Victims, Perpetrators, Children, Risk Factors and Actions

Click to download full details

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144451

Total number of cases

1358

Number of Users

124888

Number of records uploaded via the mobile

3755635

Number of Case Pages created by users

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Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

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Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.