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Enables you to set the system up to meet your working practices, whether you have a single Qaulity Assurance team or specialist teams or QA is done within the assessment teams. You can also define staff / overpayment values / backdating periods, and which of those should ALWAYS be sampled.
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Ensuring daily download of all assessments. Manual import into Access or Automated import into Oracle (for Sx3) or Ingres (for Academy)
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Makes best use of QA resources, by allowing you to focus on inexperienced staff / complex case types / excessive over or under payments / excessive delays or backdating. Selections can be made on the fly, with the number and percentage of cases selected, immediately calculated.
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Work through each assessment, review the work done, and select from a configurable list of issues and potential errors. Print errors to Word and include in EDMS system, email or print directly for the assessors.
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All Errors selected are linked to Training Need Topics in a manner configurable by you. This means that in processing errors, you are building up a Training Needs Profile as well as an Accuracy Profile
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Training courses can be constructed from Error Analysis – listing topic to be addresses, assessors to be trained, and eventually monitoring cost, user feedback AND effectiveness in terms of the error rate. The training timetable, allows you to monitor a year’s training, by Team, by User, by Days, by Cost.
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A flexible menu based reporting system of downloadable Microsoft Excel spreadsheets, used in all HUBSolutions products is available, and can be totally customised to meet your needs.
