The ASB module is by far the most detailed module.
Caseworks itself comes from working with
caseworkers in the field of anti-social behaviour
amongst local goverment to effectively tackle the
causes of anti-social behaviour.
Web Based
Accessible
from any internet ready PC with no installation
cost.
• Essential for a multi-agency
solution
• Inexpensive roll-out for an
in-borough solution
• The preferred
option for reception points requiring multiple
systems
• Scalable solution, using the
latest Microsoft technology based on SQL Server
2000 back
Sophisticated
security for multi-agency access
A
wide range of security features exists to
control.
• Access to the system
• Visibility of Case Records and individual
pages of Case Records
• Update access to data
• Includes tracking of access, updates and
viewing
Ultimate
customisation
For
long, the strongest point in our
package.
• Nearly 10,000 fields and 4,000 lookups are
completely customisable – includes
visibility, descriptors, validation, efaults and
layout.
• Most customisation can be done
through the user screens, the rest are done by
HUBSolutions on setup
• Allows
HUBSolutions to be extremely flexible about
upgrades to meet new customer requirements
Flexible
data structure
This
is absolutely essential for a Casework Package of
ANY kind.
• Cases allow multiple links to People
(Victims / Complainants / Perpetrators / Offenders
/ Witnesses etc)
• Unlimited numbers of
attached Notes, Actions, Incidents and Documents
etc.
• External Documents (word
documents, images even sound recordings) can be
attached to any page – encrypted Adobe
Documents, recommended for Disclosure, add an added
level of impregnable security.
User
friendly with consistent look and
feel
A
user friendly pleasing-to-view screens is key to
user acceptance of the system and to accurate
recording of data. We have worked hard at this over
the years, and are still making improvements from
user feedback.
• Single sign-on menu, includes online
documentation and online help to explain new
features
• Consistent screen layout
throughout with headings and sub-headings or
tabular layout.
• Colour coding to draw
user attention to outstanding items
•
Extensive use of Action Buttons with graphical
symbols, for fast and intuitive use of the system
• Validation checking of data
entered
• Single page, customisable data
entry screen, for rapid and accurate input of cases
with the option to break off half way and resume at
a later date.
Workflow
and Case Management
Key
to the operation of the system, is that it HELPS
the user not to overlook Casework. Our Alert and
Case Management Systems provide for the
following:
• Reminders of unfinished actions, outstanding
reviews and future appointments.
•
Option to link reminders to emails for users who do
not log in every day
• Case Management,
shows date each of your cases, was last updated,
which page and by whom.
• Facility for
deletion of cancelled cases.
Comprehensive
record of Actions, Time spent, Cost incurred and
Outcomes
There
are fourteen different Groups of formal and
informal Actions, covering English and Scottish
Law, each with a screen layout specific to the
Action Group, each with a user-defined set of
specific Actions and Outcomes. This redesigned
facility allows the following
facilities:
•
Facility to require authorization
•
Facility to reset the case stage, when an action is
started
• Facility to set review
periods
• Facility to record progress
– dates, notices, court appearances, appeals
etc
• Facility to record expiry date and
review date after completion
• Facility
to record staff time consumed at each stage in the
action
• Facility to record external
costs (eg Legal) incurred at each stage in the
action
• Facility to record breaches of
actions – ASBOs etc.
• Facility to
close the case when an action is completed.
Multi Agency Working - The Disclosure
process
Disclosure
is a crucial part of multi-agency working. It is a
process for requesting and receiving disclosure in
a controlled and secure manner. We have worked on
this with North Ayrshire Council to receive funding
from the Scottish Executive to pilot multi-agency
working. The facility has the following
features:
• Formal request screen capable of separate
authorisation
• Request made by alert
and email can be to one, or a group of
staff
• Formal response screen - one for
each type of partner - police / social services /
health / education etc.
• Facility to
attach secure and encrypted password protected
acrobat documents for case notes and other
sensitive information
• Disclosure is
visible in Caseworks Plus only to the user
requesting and the user
responding.
Correspondence
Generation
This
is part of the in-built document management
facility, and ensuring a real payoff to users to
reduce their workload. Documents can be generated
through the system.
• Can be created From a selection of customer
defined templates
• Templates can be
linked to any screen and be specific to the content
of that screen
• The user can update the
content derived from the template and mail merge,
to add to or amend the text.
• The
correspondence is create automatically on the
server, as a Word Document, linked to the case and
a specific relevant page in the case, and is a
visible download option for future
reference.
Three-tier
reporting facility
Caseworks
includes reporting at the three levels you
need.
• Personal Caseload and Team management
statistics
• Ad-hoc enquiries to produce
lists and case counts on any criteria
•
Sophisticated reporting using Excel Pivot Tables
and producing a wide range of charts and
computations.
Online
Procedure Manual
An
online procedure manual, designed as easy to read
flow diagrams, is an additional customisable
system, fully integrated with
Caseworks.
•
This is an invaluable tool for the policy
coordinator who is dependent on a large number of
staff to implement a complex and sensitive
policy.
• Can include linked resources
to assist users – eg. Downloadable templates
and policy documents
• Can be linked to
Actions in order to be context sensitive.
Geo-coding
All
PERSONS, INCIDENTS and ACTIONS are geo coded for
import into a mapping package such as MAPINFO. The
system holds a property gazetteer with an easy to
use search facility, to guarantee that all records
are correctly coded.
• Selected geo-coded information can be downloaded to Microsoft Excel. • Geo-coded pages have a ‘Map Button’ to retrieve an internet web page of the map with the property marked. • Geo locations only can be entered – as a means of locating incidents unrelated to residential property. • New facilities under test, will fully integrate mapping reporting within the system, allowing hot spots to be displayed, and direct hyperlinks from maps to cases.
