Warm welcome on a cold day
At the start of February in Hamilton in Scotland, the wind is very strong and the temperature very low. This was the venue for our first Scottish User Group, but despite the climate we and South Lanarkshire's guests received a warm welcome in their brand new Whitehill Neighbourhood Centre.
Our formal write up is in the Scottish News Page(http://www.hubsolutions.co.uk/Scotland/page72/page72.html).
The pictures of the Centre and the Meeting are more interesting, in our picture gallery (http://www.hubsolutions.co.uk/photos/scotusergroup1.html).
I try to find an informal angle on things for the blog. Two things to mention. One, is nothing to do with our Company, but the Centre really is one of the best one-stop-shops I have seen, and should be better publicised. Hopefully our picture gallery will do that.
Secondly, there are always good ideas which arise spontaneously and completely unexpectedly at these meetings. At the Northern User Group, a delegate from Sefton came up with the idea of quick search from any view page, so that you could nip into another case to deal with a phone call and then return to the original case. We are working on that. At this meeting, Pat Kelly from North Ayrshire, seeing the User Divert facility for diverting your caseload to another user when going on holiday, suggested that you may prefer to divert the caseload to the whole team, randomly allocating the cases out. Nice idea, we will definitely take on board.
Our formal write up is in the Scottish News Page(http://www.hubsolutions.co.uk/Scotland/page72/page72.html).
The pictures of the Centre and the Meeting are more interesting, in our picture gallery (http://www.hubsolutions.co.uk/photos/scotusergroup1.html).
I try to find an informal angle on things for the blog. Two things to mention. One, is nothing to do with our Company, but the Centre really is one of the best one-stop-shops I have seen, and should be better publicised. Hopefully our picture gallery will do that.
Secondly, there are always good ideas which arise spontaneously and completely unexpectedly at these meetings. At the Northern User Group, a delegate from Sefton came up with the idea of quick search from any view page, so that you could nip into another case to deal with a phone call and then return to the original case. We are working on that. At this meeting, Pat Kelly from North Ayrshire, seeing the User Divert facility for diverting your caseload to another user when going on holiday, suggested that you may prefer to divert the caseload to the whole team, randomly allocating the cases out. Nice idea, we will definitely take on board.
Comments
Job Share needn't be a hassle
15 January 2008 11:13 | user profile, job share, caseload | Permalink
I have just completed an interesting exchange of correspondence with Jackie - one of our users in Enfield - who is a manager with job share staff. She did not understand how JobShare worked in Caseworks, so I doubt if she is alone.
We introduced the ability to define a job share partner in the Usr Profile, last year, but didn't publicise it much. When you select a Job Share Partner, the system will create a new account for the job share couple, but each user will retain and use their separate accounts. However, all their cases and alerts are automatically transferred to the new job share account. When they log in, and view My Stats or My Caseload, they are both redirected to the joint account. This arrangement allows each user to be separately accountable, whilst they work on the same caseload. My user, Jackie, sees her staff as a single job-share entity on her Team Stats, as she should.
Her response to my various emails:-
"They SHARE as in case load. When you know how the system works it is easy!
I understand now
thank you
jackie"
We introduced the ability to define a job share partner in the Usr Profile, last year, but didn't publicise it much. When you select a Job Share Partner, the system will create a new account for the job share couple, but each user will retain and use their separate accounts. However, all their cases and alerts are automatically transferred to the new job share account. When they log in, and view My Stats or My Caseload, they are both redirected to the joint account. This arrangement allows each user to be separately accountable, whilst they work on the same caseload. My user, Jackie, sees her staff as a single job-share entity on her Team Stats, as she should.
Her response to my various emails:-
"They SHARE as in case load. When you know how the system works it is easy!
I understand now
thank you
jackie"