News

Policy into Practice – HUBSolutions sponsors a CIH Training Event

October 31, 2016

HUBSolutions is proud to sponsor the CIH Training event: “Tackling anti-social behaviour: sharing information and working in partnership” taking place in Belfast on Wednesday 20/4/2016. The event will be a good opportunity to show case the new features in Caseworks and the new ideas being trialled.


Anti Social Behaviour System – double go-live on the same day

October 31, 2016

Monday 12th September, and two ASB Systems – London Borough of Greenwich and Solace – went live with absolutely no problems. This brings to 14 the number of Caseworks systems being hosted by HUBSolutions. Performance is being constantly monitored, and memory in particular has twice been upgraded to cope with the increased demands.


Scottish – Borders Domestic Violence System – Review and Training session

October 31, 2016

HUBSolutions undertook a two day training session at Scottish Borders Council, to bring new staff up to speed with Caseworks, show off some new facilities to existing staff, and explain the way that the system works to all. The session was well received and has led to actions for both customer and HUBSolutions to progress the system further.


EU Referendum – HUBSolutions opts for “remain”

October 15, 2016

We are a small business of 19 years standing and during that time, we have hired and fired, relocated, had inspections from the Inland Revenue and Customs and Excise, and never once been bothered by “red tape”. Regulations are only a problem for those businesses who want to behave irresponsibly to maximise profits to the detriment of staff, customers and the environment.


Complaints and Enquiries system goes live and gets exhibited

October 19, 2016

CW MenuThe newest Caseworks Module went live at Braintree District Council on time (1st April) and on budget. By June there were already over 150 cases and half of these have been progressed to completion. Only one missed its target – and only by a single day. The project created no extra costs but the system had plenty of extra features.


The Anti Social Behaviour System gets a new repeat contact facility

October 16, 2016

Ensuring regular contact with Clients, is always a difficult thing. It requires a system of reminders and monitoring. Caseworks has always had a Key Performance Indicator facility for this, but it isn’t as flexible as we would like. We have launched a new facility and set it up on the Durham Caseworks site as the first customer to test it.


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144451

Total number of cases

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1358

Number of Users

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124888

Number of records uploaded via the mobile

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3755635

Number of Case Pages created by users

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