Live from Holyrood: Freedom of Information 2019 Conference

November 26, 2019

LIVE UPDATES! from the FOI 2019 Conference in Hollywood Edinburgh We are adding this news item live from the Hollyrood Freedom of Information Conference, where we are exhibiting our system. Click on this item to view live photos and information as it develops.

100% customer service – ASB, DV and Mediation Systems

October 31, 2019

August to October Customer Satisfaction figures were another 100% satisfied outcome as measured by our independent Issue Log system - "Freshdesk"(tm) Customers who responded included the Portsmouth Anti Social Behaviour Team, who just received a major upgrade, the Dudley ASB Team who received a new report, the Scottish Borders Domestic Abuse Team who received a new facility to allow their 91-day review to be recorded and reminded, Aurora New Dawn - our only registered charity- who had a need to restrict a Domestic Abuse Case to a small number of users, Trafford Community Safety Team who requested and received two new forms for their system, Sefton Domestic Abuse Team who had the same need as Aurora to restrict case access and South Lanarkshire Council, which has the Anti-Social Behaviour System, the Mobile recording solution and the Mediation System and added to their satisfaction score "Resolved fast and efficiently, thanks"

GDPR Right to Forget for the Caseworks Case Management System

October 01, 2019

At the request of customers, HUBSolutions has developed an innovative solution to implementing the "Right to Forget" in its Case Management System. Currently implemented on the Anti Social Behaviour System and the Domestic Abuse System, HUBSolutions has introduced a selective redaction facility which wipes out all references to a Name and an Address within a case. This leaves the anonymous data intact for statistical purposes The company is currently developing a Bulk Redaction facility for time-expired cases - also to meet the needs of GDPR.

Portsmouth City Council get an ASB upgrade!

October 18, 2019

Portsmouth city council get an update to their caseworks system! We spent the day yesterday teaching Portsmouth how to use the new features on their update.  The new expanded case summary and flexible caseload. New correspondence features and new email in and out. After the meeting we agreed to enhance the Person Search facilities in order to avoid user errors. All in all it was a thoroughly productive update to the current community safety case management system.

New Facility for the Anti-Social Behaviour System for Trafford

October 11, 2019

Following a highly productive review meeting on 12th August with our latest customer - Trafford Council's Community Safety Team - HUBSolutions undertook to provide a quick entry facility to its Anti-Social Behaviour Case Management System for two types of case which did not need the full detail entered. The case types in question were "Alley Gate" cases and "Advice Only" ASB cases. Look at our two videos to see the "one minute test" and the discussion we had afterwards on our way back from Manchester.

FOI System (freedom of information system of Caseworks) goes on tour in Scotland

October 07, 2019

HUBSolutions will be exhibiting the FOI System in Edinburgh at the Freedom of Information Annual Conference on November 26th at the COSLA Conference Centre Be there to hear some excellent speakers and see a demo of our acclaimed system. "“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have” Tracey Headford, Performance and Improvement Manager, Braintree Council.



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