HUBSolutions Bespoke Software Solutions Case Studies

Anti Social Behaviour System Audit Upgrade at Solihull

Anti Social Behaviour Module

October 24, 2013

A regular meeting with Solihull Community Housing prompted a mini upgrade. Managers had decided to re instate regular case Audits, and wanted to deploy the enhanced Audit Screen upgraded with multiple document upload so that reports could be attached. They also raised an issue that with multiple document upload, they were unable to remove one of the documents uploaded.

Enfield first for the Tablet friendly Cross-browser version of Caseworks

Anti Social Behaviour Module

October 09, 2013

An upgrade at Enfield was long overdue but really was forced by an exciting new Enfield initiative called the Chance Scheme. This is a process whereby partner agencies - Housing Associations, Voluntary Organisations and the Police work - work with the Community Safety Unit to sign young persons up to Anti Social Behaviour Contracts in order to moderate their behaviour.

Small ideas make a big contribution at Dudley

June 24, 2013

Before the upgrade there were numerous customisation changes and the addition of some new forms – Like Victim Risk Assessment – however, as is so often the case the best ideas come from face-to-fact contact with real users during the training session. Training sessions with HUBSolutions are like none other.

Correcting Ward Code Data for Leeds

Uncategorized

December 24, 2012

Leeds City Council had provided a Property Gazetteer where some addresses were not coded by Ward. Since the start of the system, users had added addresses which had no ward code. Users had also entered free text Block Names which didn’t include a ward code. Katy Walton, the senior analyst was required to produce Caseworks Data by Ward, but there were many gaps in the data.

An upgrade and spring clean for Solihull Community Housing

Uncategorized

August 30, 2012

In 2010 SCH’s ASB Team was as one of the first in the country to be awarded ASB Accreditation by Housemark. The Accreditation report shows that in addition to the ASB Team’s dedicated work, it’s in depth use of Caseworks, and the quality reporting function, enabled the team to provide even more ASB support to the community and various agencies, and to provide the all-important evidence of the Team’s work.

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Clients & Testimonials

Aurora New Dawn have worked with HUBSolutions since we set up our organisation in 2011. Their bespoke database system works extremely well for our service and they are quick to response and make changes as our organisation grows and our needs change. We have always found HUBSolutions easy to work with and they always understands what we need even when at times we do not. They are professional but equally friendly and approachable. We would highly recommend them.

Lyn Tiller,

Community Projects Manager,

Aurora New Dawn

The Domestic Abuse Advocacy Service has been using the Caseworks database for some years, this was built by HUBS for us on a bespoke basis. We work under challenging circumstances but using caseworks for case management makes the job so much easier, the system is able to handle our very complex high risk cases.

Elizabeth Parker,

Domestic Abuse and Advice Services (DAAS) Manager,

Safer Communities, Scottish Border Council

“Caseworks provides peace of mind that FOI’s should not be missed for these reasons in the future due to the reminders automatically sent and the monitoring caseload FOI officers have”

Tracey Headford,

Performance and Improvement Manager,

Braintree District Council

Using Caseworks has made my work as an ASB Specialist Officer much easier and more organised thanks to the great facilities and customisation to our team's policies and procedures.

James Meadows,

ASB Specialist Officer,

Royal Borough of Greenwich

Working with HUBSolutions has led to a number of improvements in our estate management system. The new system ensures all actions for particular cases logged together and identifies clearly the member of staff dealing with the action.

Pam Cox,

Head of Neighbourhood Services,

East Durham Homes

I have recommended that we stay with Caseworks as it is by far the best option for case management

David Perry,

Housing Manager,

Hyndburn Homes

I have worked with HUBSolutions on Westminsters database since it was in the design and planning phase and have found their knowledge and willingness to help first class.

Julie Le Bihan,

Domestic Violence Administrator,

City of Westminster

Your tutorial was very helpful and I feel confident using the Caseworks ASB System

Muneem Mazumder,

Housing Officer,

Croydon Landlord Services

ASB Case Management system debt recovery tools

Caseworks, when used properly, is a clear and easy to use case management tool

Sharon Murphy,

ASB Enforcement Manager,

Croydon Community Safety

Croydon has worked closely with HUBSolutions to review and improve our management of ASB cases. Their help, support ideas and enthusiasm have been invaluable. The training and one to one sessions they have provided have been excellent.